Our bills are all processed onsite. So, when you call our office your questions will be answered by someone who really knows the business. Our billing manager has worked for Albany Physical Therapy since 1991 and our billing specialist since 2008. Their extensive knowledge of the insurance billing process has proven to be very successful at resolving billing issues with insurance companies. If your insurance requires prior authorization you will need to speak with your referring physician’s office to request the authorization be made out to our office.

After your first visit with us, we will work directly with your insurance company and/or referring physician's office to obtain any future authorizations required for continued treatment.

We will also contact your insurance company for you to verify your benefits for physical therapy services and have that information available at the time of your first visit. If you have a co-payment, it will be collected when you sign in at the beginning of each visit.

If you have a deductible that has not been met, we will collect a set amount at the beginning of each visit until your deductible is satisfied. Once your insurance processes our bills, if you have a balance due, a statement will be sent to you. We accept Visa, MasterCard, Checks, and Cash for all payments.

For any billing related questions, please contact Sherry Jackson, Business Manager, or Juan Vasquez, Administrative/Billing Assistant at (510) 526-2353

Insurances and Medical Groups

We are providers for, and accept hundreds of, insurance plans.

Below is a small list of insurances that we see most often. Please feel free to call us if your insurance is not listed and you would like to verify that we are contracted or accept your specific plan.

  • Affinity Medical Group (For HMO Managed Care Plans)
  • Auto Insurance (With Medical Payment Coverage)
  • Blue Cross
  • Blue Shield
  • Cigna
  • Health Net
  • John Muir Medical Group (For HMO Managed Care Plans)
  • Medicare
  • SEBMF (Sutter East Bay Medical Foundation - For Hmo Managed Care Plans)
  • Sutter Select
  • UMR (United Medical Resources, Inc.)
  • United Healthcare
  • Worker’s Compensation

Albany Physical Therapy is also a member of Physiquality, the nation’s premier network of independent rehabilitation practitioners. Physiquality providers are experienced and highly qualified physical therapists who are subjected to the most stringent quality and credentialing standards in the industry. For more information, please visit